2015′s First 15 – #6. Banking on People…and Process


The intersection of people and process is work.

Process sometimes comes first, like the egg. Or is that the chicken? Or pot pie? I digress. People, invariably known for the love of process, oftentimes come second. And that’s okay. Having a simple, elegant process in place helps an organization find the ideal people to fill the roles identified in the process. It makes sense; however, process is chaos without good people.

There are several things to consider about the people component, including:

Concentration on the goal

Goals, as defined by organizations, become secondary during the course of our normal workweek. We often list from one side to the other, never finding a focus. The ability to focus on the work at hand and the process in place is a difficult matter, especially in these days of electronic stimulation. Therefore, we must teach ourselves and our stakeholders the skill and art of concentration.

Consistency of operations

The nail. The hammer. Hit the nail with the hammer and there is energy, there is force in a direction. There is work. Consistency lends itself to making change and keeps things from becoming stale. Now, undoing the deafeningly boring and humdrum in life for the sake of doing so doesn’t seem right. It isn’t. Making a difference through the consistency of the actions of your people leads to work.

Collaboration and respect

Work is great. Great work is even better. The nail without the hammer is diecast steel. The hammer without the nail is a lonely instrument without a harmony, a cadence. And, without both, there is no hole, and without that there is no support born of two pieces of wood joining forces. Do you see? Our greatest gift is not our own work, but our ability to work with others tirelessly, focused on the goal, and marching toward it, with what one might say is effortless intensity. We do it because we must, together.

As a simple litmus test for when you seek new players or to make adjustments with current staff, ask yourself about the player’s potential in the areas of concentration, consistency, and collaboration. Where do they stand? More urgently, where do you stand on their importance in your organization?

It is with much gratitude that I write this post. The ideas and the concept above come from A. Parthsarathy and can be found throughout his works. They are simple and elegant concepts. The intersection of process and people is work. Great work, work that you enjoy and don’t think about as work, transcends just about everything. Finding people that enjoy the work and the process can make all the difference.